Admin, Author at HSR Home Staging Certification Training - Page 6 of 28
Admin
Author Archives: Admin

Marketing Step 5-Capitalizing on a Job Well Done

Marketing Step Five

One of the best things about the home staging business model is the fact that each job you do is a marketing statement and activity all on its own! Why? Because your number one target market (real estate agents) will then be "caravanning" through each home you stage. Don't miss any opportunity to brag about your work!

Please review the HSR Marketing Step 5 of the First 50 Marketing Guide in the Training Manual before continuing on to the following online sections for today.

Direct Mail

How to Send out Mailers to Target Markets

Direct mail can be hit or miss, so it never hurts to "try" it in your area to see what kind of results you may achieve.

Rules of Direct Mail

  • Consider WHO you are speaking to and only write in terms of how you benefit them.
  • Have a "juicy offer" like the ones we recommend you use in our Facebook Advertising section that compels them to your website and your contact list.
  • Give them the facts, stats and solutions of your business - Again, it's about how they benefit with you.
  • Consider a coupon discount when they mention the mailer
  • Speak in the first person, be genuine and try and get your contact's first name for personalization
  • NEVER use the bulk mail option that the post office offers (those are easily discarded)
  • Handwrite the address on the envelope/postcard and consider handwriting the whole card using gorgeous stationary for a more personal, better chance at getting the mail read.

Direct Mail to Sellers

Unfortunately there is not an easy way to find the first name's of sellers who recently list. However, it is very easy to get their address auto-delivered to your email box the moment they list, so I recommend starting there. Here are the easy steps:

  1. Go to www.realtor.com or www.redfin.com and create a search that encompasses all the homes in the area you are willing to drive to. Remember, the more "open" your search, the more email results you'll get.
  2. Create a folder in your email box for "Seller Listings" and set up an action in your email that automatically files those emails to this box (or you can drag it there by hand). This way you are being very efficient by filing them quickly and doing the mailers at the end of the week.
  3. Create your direct mail piece to sellers. When you go to the Marketing Materials section, the postcards are designed for specifically for this but it's also a good idea to use our letter examples below to get more personal and print them on stationary.
  4. At the end of the week, go into your email folder and quickly write down the addresses of the homes that are newly listed on each of your direct mail pieces, a "Dear Home Seller" will suffice. Better yet, go to http://www.whitepages.com and do a reverse address look-up to find the name of the home owner and personally address each letter.

Direct Mail to Real Estate Agents

You know that I mostly recommend a more personal touch with agents (see Wave Marketing ) but also know that a "touch" is still a good thing! Luckily your local Realtor Association is very good at working with you as an Affiliate when you join to connect with their members via mailings, flyers and during events so you'll want to contact them first. You may even be able to get the labels of all the agents in your area to send a large mailing to.

**Never is it acceptable to mass email agents (your email account will be suspended for this) while you can mass direct mail them.

Direct Mail to New Home Owners

One of the great benefits to staging is the fact that we are working with client's who are also very likely to want to use us for their new homes! Luckily there are "New Movers & New Home Owner" lists that you can buy and auto-mail to through websites that can do this easily and efficiently. Even our very own Vista Print Dealer Portal has an easy way for you to send postcards to New Movers and New Home Owners starting at 18 cents a name.

Here are a few other companies that do the same thing:


The Resources and Downloads Mentioned in This Section Are:

Local Advertising

How to Advertise Locally

I don’t really recommend doing print ads since since they are usually quite expensive and I think Facebook Ads are more effective. Having said that, some of you have good local publications you want to try out especially if you live in a more rural area. Here’s a bit of advice and some resources to use if you’re going to advertise locally.

Don't blow that budget on placing a few big ads in one or two newspapers. Since keeping your name in front of potential customers is important, plan on stretching your ad budget by running smaller ads for a long period of time rather than running only a few big ads. A big ad may look impressive, but unless it is to promote a one day sale or some other one-time event, your money is better invested in smaller, longer-term ads.

Most communities have a variety of newspapers, some paid and some free weeklies. Many people have their newspaper favorites and only read a select few, so spread your advertising dollar among all of the community papers to ensure you reach the largest target audience possible. A list of where to find these papers can be found here:

 

When it comes to placing a newspaper ad, avoid the temptation to create the ad yourself on your home computer. Let the newspaper's production staff or a local advertising agency design your ad. They can often come up with a more creative idea, and they understand the proper format, size and technical specifications that are required by the printing press facility to ensure your ad will look its best in print media. You would be amazed at how much they are willing to do for you design wise, simply because you are advertising with them!

If they won’t create the design ad, then get the ad specifications and hire someone on Upwork or Fiverr to help you.

Many businesses believe that placing a coupon in their ad will help them determine if an ad is getting a response. However, just because a particular coupon run in an ad doesn't generate the response you had anticipated, don't feel that your ad money was wasted. People don't always respond to coupons especially in our industry, and many people will have seen your ad; even if they didn't use that particular coupon, the ad still kept your name visible in the community's eye.

While I don't recommend a coupon, I insist you create a call to action with a "juicy offer" that the reader can't refuse! I recommend creating a call to action that involves going to your website online and getting something for free like your "Top Dollar Guide" or "Realtor Partner Plan" (if you're advertising in Realtor publications). You can also create a call to action that says they can receive their free "Seller's Staging Essentials Kit" if they call 888-555-1212. You'll get calls and website traffic much more easily if you are asking for a small thing and giving something great in return!

Realtor Office Presentations

Realtor Presentation Advice and Materials

While some of you may be fantastic article writers, others are better in face-to-face presentational environments. If teaching, training and presenting is your cup of tea, then getting in front of agents in their regular meetings will be your marketing boost!

RESA has a fantastic "Lunch and Learn" presentation and class (it does cost) that allows you to give agents CE credits, charge them for the class and puts your in front of your target market as the "expert in your area" so I cannot recommend this program enough.  Call RESA directly for information on this.

Here's a handful of things you need to know about getting in front of agents:

  • Agents Regularly Have Meetings and Invite Vendors to Speak - It's not unusual for you to be invited to speak at the next agent office meeting since they are big believers in education and regularly invite vendors to speak.
  • Office Managers Coordinate the Presenters Usually - Whenever you visit an real estate office website you'll see the smiling face of the Office Manager. The Office Manager usually is the gateway to getting in front of the office and presenting.
  • Keep it Short and Sweet for Quick Office Presentations - You'll usually have five minutes of time, so have fun and keep it short and simple! Consider going over the FEEL HOME process, HSR Top 10 (see below), your own portfolio photos, your Realtor Partner Plan or simply critique some of their listing photos.
  • Use an Organized PowerPoint Presentation for Larger/ Longer Presentations and Here's Some Examples (click to open and save to your computer):


Here are a couple of Member Donated Examples (make sure to swap out the photos and tailor to your company!):

Thank you Sherry Smith for donating this presentation!

Thank you Linda Shepherd for donating this presentation!

  • Use Realtor.com, Google or Local Association Website to Find Agent Offices - If you go to Realtor.com and enter in your city and state under "Find a Realtor," the next screen will let you select "OFFICE Yellow Pages" for a list of office links near you (see screen shot below):
  • Always Ask About Getting On Their Preferred Vendor or Concierge List - Every office has one of these lists, as well as their own requirements as to how to get on it, so it's worth asking about.
  • Have Fun and Focus on Relationships and Business Card Gathering - Similar to your Wave Marketing campaigns these presentations are all about developing credibility while building relationships.
  • Always Follow-Up With A Thank You Email - Remind them about your time in the office and connect them with your Contact Management System so your next six "touches" are automated.

Wave Marketing

An Easy Way to Make Contact with Agents

Don't sit back and wait for people to call you! Overcome your fear by following our step-by-step, wave marketing plan that makes your phone calls "warm". We call it a wave marketing campaign because your contacts will go in waves.

​Here is an example wave marketing plan we suggest you incorporate every week until your business gets over the hump.  Remember, courage is acting despite your fear, so be proud of yourself as you move forward and do the things that don't necessarily come natural to you. 

It's about relationship, so don't expect an immediate positive response from prospects! Your goal is to simply get permission, so that you can continue to build that relationship automatically using your Contact Management program and auto-responder. (We outline this in the Contact Management and Facebook Ads Sales Funnel sections).

Monday - Get online and identify at least 15 heavy hitters email address, enter them into your "Wave Marketing Spreadsheet", "friend" them on Facebook and contact them via email using the example emails below.  Make sure you give the day you will be following up by phone, as well as useful information (never sell!)  Here’s some email examples you can download and copy and paste into your email program (Make sure to personalize the name and listing information).

Tuesday - Same as Monday, so now you have at least 30 contacts on your spreadsheet.

Wednesday - Follow-up call to Monday's contacts by phone using this kind of script (the focus is to simply be able to add them to your email database with an auto-responder.

If they answer the phone...

Hi, I'm NAME from COMPANY. I sent you an e-mail earlier this week about COMPANY and just wanted to give you a call to follow up (don't ask if they got it...you don't need to hear the answer or the no). I'm very interested in meeting you to learn about your business and tell you a little bit about COMPANY. Is there a time I could come by your office, bring your favorite Starbucks and talk next week? (And, then the biggest difficulty...WAIT! - Don't over talk or over think it).

That's it!!! If they say no, let it go and ask, "I have a monthly newsletter featuring the homes I've staged for you to bring your buyers to, do you mind if I email it to you?" Your primary goal for that call is to start a relationship with them by getting their permission to enter their information into your contact management system.

"The few "no's" you will get for the appointment will usually say "yes" to staying on the email list, especially if you're going to provide them with something of value or interest each month.  Remember, your goal is long-term...not just today.

If you get a voicemail (which is much more likely)...

"Hi, I'm NAME from COMPANY. I sent you an e-mail earlier this week about COMPANY and just wanted to give you a call to follow up I'm very interested in meeting you to learn about your business and tell you a little bit about COMPANY and our Realtor Partner Program. I'm sorry I missed you but will send a follow-up email with additional information in the hopes that we can meet up soon."

 

Thursday - Same as Wednesday but contact Tuesday's contact list.  Upload both lists to your Contact Management program so that they begin getting more useful email from you automatically.

Friday - Face-to-face walk-ins at offices bringing materials and treats. 

For a more instant way to build your database, consider running a Facebook Ad campaign to agents in your area!


The Resources and Downloads Mentioned in This Section Are:

1 4 5 6 7 8 28